Terms and Conditions

To ensure the health and safety of both your pet and ourselves we require that all our clients comply with the following”

Sick, very young or very old animals: if animals are under 4 months, or unwell or recovering from an operation, or immobile, or incontinent due to age, they will do better to board with vet’s. Whilst all due care is taken, Cat Butler is primarily a visiting feeding service and is not equipped for high care level pets.

Feeding: For Pet Sitting, a clear brief outlining the feeding habits of your pets is required at time of booking. Owners must ensure adequate food and litter is available to cover the pet sitting period.

Home Environment: Perimeters must be safe and secure before owners leave pets at home e.g. pet access to high balconies and unfastened gates is not acceptable.

Medication: Cat Butler makes no claim to being a vet, but can deliver oral medication if it is suitable to be ground up and mixed through wet food. Over the years, we’ve found that with direct mouth administration often ‘the cure is worse than the ailment’. Many owners struggle with this task, but it is extra difficult for someone that the cat does not know and can be very stressful for it. (Sorry, we are not equipped to administer injections.)

Behaviour By using the services of Cat Butler, owners certify that their pet(s) have not harmed or shown aggression or threatening behaviour towards any person. For a dog walk, as part of a pet sit job, PetButler reserves the right to refuse the walk if they display aggressive behaviour at any time or signs of transmittable illness or are taking medication for transmittable illness.

Vaccinations: All cats and dogs must have current vaccinations. Owners must provide written proof (provided by all vets) that their cats have at least current F3 vaccinations and dogs have current C5 vaccinations.

Pets must be on a flea and tick prevention program during attendance.

Fish feeding service is for ‘dry flake’ type food for basic goldfish or tropical fish in a basic bowl or aquarium. Multiple aquariums or saltwater tanks or more complicated feeding or care may necessitate a fee or revised fee. We can discuss this at initial consultation.

Bird feeding service is for small ‘domestic’ type birds such as a budgerigar, cockatiel or canary with basic seed food requirements. Multiple cages, aviaries or more complicated feeding or care may necessitate a fee or revised fee. We can discuss this at initial consultation.

Plant watering service provided up to 10 plants. More than this, or a complicated watering schedule, may necessitate a fee or revised fee. We can discuss this at initial consultation.

Rates: Refer ‘rates’ page at this website.

Reservations/Cancellations/Early return: Cancellations advised to PetButler with less than 18 hours notice incur a 50% cancellation fee. (‘Notice’ period deemed to be up to noon the day prior to the first day of service.)

Any ‘no-shows’ or dishonoured reservations who do not advise PetButler are charged full service fee.

There are no cancellation penalties for Pet Sitting if client returns home early. However, if client neglects to advise PetButler of early return and a service call is made to the house, then the fee will apply.